The Problems With the TSB Rollout Published
Since at least April, IBM has been looking at the issues surrounding the shocking TSB software rollout that cause so much banking pain for customers. Big Blue has discovered that the main issues seem to stem from a lack of testing and control surrounding software changes. All in all it looks like the War Room's would find a problem which was then changed without checking with other War rooms. This sort of practice tends to compound errors due to a lack of understanding around the impact of change. Together with the over confident rollout on mass rather than several stages of testing and roll back to rectify issues. It seems shocking to this writer that any software organisation with so many customers and especially in the finance sector would not have a plan to roll back if there was a failure, never mind the simple mindedness of TSB actually believing that they had tested everything prior to putting the system "live" for the world to see (crashed and burned). The IBM pre...